I. GENERAL INFORMATION
The present General Terms and Conditions (hereinafter referred to as "GTC") set out the rights and obligations of the user (hereinafter referred to as "User") of the e-commerce services provided by Vendégváró Vendégfogadó Kft. and the Service Provider through the www.gastlandbisztrok.hu Website (hereinafter referred to as "Website") (the Service Provider and the User hereinafter referred to collectively as "Parties").
Basic Data:
Gastland M0 Restaurant and Conference Centre, Gastland M1 Restaurant and Conference Centre
Company name: Vendégváró Vendégfogadó Kft.
(1136 Budapest, Pannónia utca 19. 1. floor 4.)
Company registration number: 01-09-301151
Tax number: 26086974241
1.1. For matters not covered by these General Terms and Conditions, the provisions set out in this clause and any other legislation in force at the time relating to booking agreements shall prevail.
1.2. Anyone is entitled to use the Reservation Service if they are over 18 years of age and accept the terms of these GTC.
1.3 The Restaurant's menu and drinks list on the Website and the prices may change from time to time due to the nature of the Service. The Service Provider expressly endeavours to display up-to-date content and prices at all times, however, the Service Provider reserves the right to change the menu and drinks list subject to the prior conclusion of Booking Agreements.
1.4. The contract between the Service Provider and the User is concluded electronically after the confirmation email for the table reservation has been sent.
1.5 The concluded contract is considered to be a written contract. The data of the contract stored in writing is the same as the data of the reservation. The language of the contract and of the communication is Hungarian.
The Service Provider shall not apply to the Reservation Agreement the provisions of the warranty and guarantee.
II. BOOKING PROCEDURE
2.1. Electronic reservations are limited to a maximum of 18 people, reservations for more than 18 people are only possible by prior arrangement by telephone or in person.
2.2 The User declares that he/she has read and accepted these GTC, the information set out in the Important Information and the terms and conditions of the Privacy Policy published on the Website and consents to the processing of data as set out in the Privacy Policy.
2.3 No booking fee is charged for bookings of less than 15 persons, which is HUF 15,000 (including VAT) and is the deposit that secures the booking. The reservation fee will be charged 100% of the invoice amount for the consumption in the restaurant operated by the Service Provider based on the reservation.
III. CANCELLATION OF THE RESERVATION
3.1 The User has the right to cancel the reservation. If the reservation is cancelled 48 hours prior to the booked date, the amount of the reservation fee will be refunded to the User. If the reservation is cancelled within 48 hours before the booked time, the Service Provider shall be entitled to keep the amount of the reservation fee as a penalty for non-payment.
3.2 If, despite the reservation, the Service Provider is unable to provide the table at the booked time due to a technical fault or other fault attributable to the Service Provider, the amount of the reservation fee shall be refunded to the User or the User shall be entitled to choose a new reservation time, at the User's option.
3.3.
IV. TERMS OF PAYMENT
4.1 Payment of the Reservation Fee shall be made in cash or by bank transfer. Payment of the Reservation Fee is due upon receipt of the confirmation e-mail. The reservation fee will be debited to the credit card account of the User by the financial service provider contracted with the Service Provider.
V. CORRECTION OF DATA ENTRY ERRORS
5.1 The Service Provider shall not be held liable for any problems or errors caused by the User's incorrect and/or inaccurate data. The User shall have the possibility to correct data entry errors in the booking interface at any time during the booking process and until the booking is sent to the Service Provider.
VI. PROCESSING OF PERSONAL DATA
6.1 Detailed rules for the processing of the User's personal data can be found at http://www.gastlandbisztrok.hu/hu/adatvedelem.
VII. LIABILITY
7.1.
7.2 The User may use the Website solely at his/her own risk and accepts that the Service Provider shall not be liable for any direct or indirect damage, whether material or immaterial, caused by the use of the Website, other than by the intentional or grossly negligent conduct or criminal offence of the Service Provider. The Service Provider excludes any liability for material and non-material damage caused by the criminal acts of third parties.
7.3 The Service Provider excludes all liability for the conduct of the users of the Website. The User shall be fully and exclusively responsible for his own conduct, in which case the Service Provider shall cooperate fully with the competent authorities in order to detect any infringements.
.7.4 The Service Provider shall have the right, but not the obligation, to monitor any content that Users may make available through the use of the Website, and the Service Provider shall have the right, but not the obligation, to search for indications of illegal activity with regard to the published content.
7.5. If the Service Provider, in the course of its good faith conduct, finds the report to be justified, it shall be entitled to delete the information or to amend it without delay.
VIII. COPYRIGHT
8.1. Users must comply with the relevant legislation and the provisions of these Regulations during their visit and must not harm the reputation and rights of the Service Provider or other Users. In particular, the User:
- may not use all or part of the Website for any purpose other than his/her own use, i.e. he/she may not copy, download or distribute the content of the Website to an extent that exceeds his/her own needs;
- interfere with and/or prevent other Users from using the Website;
- touch the content of the website in any way or change its technical nature without the consent of the Service Provider;
- interfere with the security of the Website;
- use the website to send unsolicited messages (spam) or chain messages;
- send viruses or dangerous or harmful programs to the website;
- send messages to the website that contain viruses or dangerous or harmful programs;
- create pseudonymous messages for the purpose of impersonating a User.
IX. ENFORCEMENT OPTIONS
9.1. Complaints handling
The User may submit consumer complaints regarding the Service Provider's activities to the following contact details:
Customer Service:
Gastland M0 Restaurant and Conference Centre, Gastland M1 Restaurant and Conference Centre
Company name: Vendégváró Vendégfogadó Kft.
(1136 Budapest, Pannónia utca 19. 1. floor 4.)
Company registration number: 01-09-301151
Tax number: 26086974241
Tel: 06 (24) 446 484
Email: ertekesites@gastland.hu
In accordance with the legislation in force, the Service Provider will promptly investigate and, if necessary, remedy any verbal complaint (in the restaurant), if the nature of the complaint so permits. If the User does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider will immediately take a record of the complaint and its position on the complaint and a copy of the record
- in the case of a verbal complaint communicated in person, hand it over to the User on the spot,
- in the case of a verbal complaint made by telephone, send it to the User at the latest at the same time as the substantive reply specified in the section on written complaints, and proceed as provided for in the written complaint.
The Service Provider is obliged to provide the User with a unique identification number for the traceability of the complaint communicated by telephone. The Service Provider is obliged to communicate this number to the User.
The Service Provider shall examine and reply to the written complaint within thirty days of its receipt and shall ensure that the reply reaches the User. If the complaint is rejected by the Service Provider, the Service Provider shall state the reasons for its position in its substantive response to the rejection.
The Service Provider shall keep the minutes of the complaint and a copy of the reply for five years.
The Service Provider shall accept complaints lodged by the User at the direct contact details provided in Section 9.1.
9.2. Other means of redress
In the event that any consumer dispute between the Service Provider and the User is not resolved in negotiations with the Service Provider, the following enforcement options are available to the User:
- Entry in the customer's register. The customer book is available in the Service Provider's restaurant. The Service Provider will reply in writing within 30 days to the entries made here.
- Complaints to the consumer protection authorities. If the User detects a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority of his/her place of residence. Once the complaint has been examined, the authority shall decide whether to initiate consumer protection proceedings.
- Conciliation Body. For the out-of-court amicable settlement of consumer disputes relating to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the User may initiate proceedings before the conciliation body competent for the place of residence or stay or may apply to the conciliation body of the professional chamber competent for the place of establishment of the Service Provider. For the purposes of the rules on the conciliation body, a consumer is also a civil organisation, church, condominium, housing association, micro, small and medium-sized enterprise, as defined by a separate law, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offer related to goods.
Contact details of the Budapest Conciliation Board:
1016 Budapest, Krisztina krt. 1013, 1014 Krt. 310.
Address for correspondence: 1253 Budapest, PO Box 10.
E-mail address: bekelteto.testulet@bkik.hu
Central telephone number: +36 1 488 2186
Fax: +36 1 488 2131
Court proceedings. The User shall be entitled to enforce his/her claims arising from consumer disputes before the courts in civil proceedings in accordance with Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.
X. FINAL PROVISIONS
10.1 The security level of the Website operated by the Service Provider is adequate. The use of the Website presupposes the User's knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology.
10.2. The User is responsible for the protection of his/her computer and the data on it.
10.3 The Service Provider shall not be subject to the provisions of any code of conduct.
10.4. Any amendment shall enter into force at the same time as it is published on the Website.
